Help centre
Frequently Asked Questions
Everything customers usually ask before booking — quotes, doorstep repairs, parts, warranty and payment.
01
Booking & quotes
How does the free quote work?
Enter your vehicle registration, your postcode and your WhatsApp number. We look the vehicle up, check the job against our price list and send you a written price on WhatsApp — usually within minutes during opening hours. There is no charge and no obligation to book.
Which registration number do I enter?
The number plate of the car you want us to work on — for example AB12 CDE. It tells us the make, model, engine and year so the parts and price we quote are correct for your exact vehicle.
How quickly will you reply?
Monday to Saturday, 09:00 – 19:00 we normally reply within a few minutes. Requests sent overnight or on Sunday are answered first thing the next working morning.
Do I need to book in advance?
No. Same-day and next-day slots are often available, especially for mobile jobs like batteries, diagnostics and dash cam installs. Booking ahead simply guarantees your preferred time.
Can I change or cancel my booking?
Yes — just call or WhatsApp us. There is no cancellation fee as long as you let us know before the technician sets off.
02
Mobile & doorstep service
Do you really come to my home or work?
Yes. Our mobile workshop covers Ilford and the surrounding East London and Essex-border postcodes. We can work on your driveway, in a car park or on a residential street where it is safe and legal to do so.
Is mobile service more expensive?
No. Labour is charged at the same rate as the garage. Any call-out charge is always shown in your quote before you accept it.
What can't be done at the roadside?
Anything needing a ramp, heavy lifting equipment or a long engine strip-down — for example clutches, cambelts and gearbox work. Those jobs are booked into our Ilford garage instead.
What do you need from me on the day?
A safe, reasonably level parking space with room to open the doors and work around the vehicle, plus your keys and locking wheel-nut key. We bring everything else, including power.
03
Repairs, parts & warranty
Are you insured and qualified?
Yes — we are a fully insured business and our technicians have main-dealer and independent workshop experience, with manufacturer-level diagnostic equipment.
What warranty do I get?
12 months on parts we supply and on our workmanship, subject to normal wear items being used as intended. Your invoice is your warranty record.
Do you use genuine parts?
We use genuine or quality OE-equivalent branded parts as standard. If you would prefer genuine manufacturer parts we can quote for those too.
Can I supply my own parts?
Yes, but we cannot warrant customer-supplied parts and labour is still chargeable if the part turns out to be faulty or incorrect.
What if the fault comes back?
Contact us straight away. If it relates to work we carried out within the warranty period we will re-inspect it at no cost to you.
04
Prices & payment
How do you price a job?
A fixed written quote before we start, covering parts and labour. If we find extra work while the vehicle is with us, we stop, call you and only continue once you have approved the revised price.
Is there a diagnostic fee?
Diagnostics are charged for the time taken to trace the fault properly. If you then have the repair done with us, the diagnostic time is discounted against the repair.
How can I pay?
Card, bank transfer or cash on completion. A receipted invoice is issued for every job.
Still not sure? Just ask.
Message us with your registration and what the car is doing — we'll tell you honestly what's likely wrong and what it will cost.