Last updated: 27 August 2026
These Terms & Conditions apply to all vehicle servicing, repairs, diagnostics, inspections, electrical work, installation services and other automotive services provided by RideFix ("we", "us", "our") to customers ("you", "your"). By booking or authorising any work with us, you agree to these Terms & Conditions.
1. Services we provide
We provide a full range of automotive services, including vehicle servicing and maintenance, interim, full and major services, diagnostics and electrical fault finding, mechanical repairs, brake work, air-conditioning diagnosis and servicing, battery, alternator and starter motor services, vehicle inspections and pre-purchase inspections, Android car stereo and audio installation, parking sensor and reversing camera installation, dash camera installation, and other vehicle repairs, maintenance and installation services. The exact scope of work will always depend on your vehicle's condition and the requirements agreed with you.
2. Bookings and authorisation
Bookings can be made by telephone, WhatsApp, email, our online booking form, or any other method we make available. Before work begins, we will explain the work required and provide either a fixed quotation or an estimate where the exact cost cannot reasonably be determined before inspection or diagnosis. We will not normally carry out additional chargeable work without your authorisation, unless immediate action is reasonably necessary to protect the vehicle or safety and we have been unable to contact you.
3. Quotes and estimates
Where a fixed quotation is provided, the agreed price will apply to the specified work unless you authorise additional work. An estimate is an indication of expected cost and may change if further faults or necessary work are discovered. If additional work is required, we will explain the work and expected cost before proceeding wherever reasonably possible. You may request a written quotation or estimate before work starts.
4. Diagnostic work
Diagnostic services identify faults and potential causes but do not necessarily include the repair itself. A diagnostic scan may identify fault codes or symptoms without identifying every underlying mechanical or electrical problem. Where further investigation or testing is required, we will explain this and obtain your authorisation where additional charges apply.
5. Vehicle condition
You are responsible for informing us of any known faults, previous repairs, modifications, warning lights or other relevant issues affecting the vehicle. We recommend removing valuable or personal items before handing the vehicle to us. We will take reasonable care of vehicles while they are in our possession or under our control.
6. Parts and components
Replacement parts may be genuine manufacturer parts, original-equipment-equivalent parts, aftermarket parts or reconditioned parts, depending on what has been agreed with you. Where a particular brand or type of part is important to you, this should be agreed before the work begins. Any warranty provided by a manufacturer or parts supplier may apply separately to the parts supplied. Where appropriate, we will provide details of any applicable parts or workmanship warranty. Your statutory consumer rights are not affected.
7. Additional repairs
During an inspection, service or repair, we may identify additional faults or safety issues. We will normally contact you before carrying out additional chargeable work. If you decline recommended repairs, we may advise you that the vehicle should not be driven or that a particular issue may affect its safety, reliability or roadworthiness. Where appropriate, this advice will be recorded on your invoice or job documentation.
8. Completion times
We will provide an expected completion time where reasonably possible. Completion times are estimates unless a specific completion time has been expressly agreed. Unexpected faults, parts availability, supplier delays, specialist repairs, diagnostic requirements or circumstances outside our reasonable control may affect completion times. We will keep you informed of significant delays where reasonably possible.
9. Payment
Payment is due when the agreed work has been completed unless different payment terms have been agreed in advance. We may accept payment by cash, bank transfer, card or other payment methods made available by us. All prices and VAT treatment will be clearly communicated where applicable. Where VAT is chargeable, it will be included or separately identified as required.
10. Deposits and cancellation
Where a deposit or advance payment is required, we will tell you the amount and purpose before payment. If you cancel a booking, any amount retained by us will be reasonable and proportionate to the direct loss or costs we have incurred. We will not automatically treat all deposits as non-refundable regardless of the circumstances. If we cancel a booking without a valid reason, we will provide any refund that you are legally entitled to receive.
11. Your statutory rights
Nothing in these Terms & Conditions affects your statutory rights. Where you are a consumer, services will be provided with reasonable care and skill and within a reasonable time where no specific time has been agreed. Where no exact price has been agreed, the price charged for the service will be reasonable. Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot legally be excluded or limited.
12. Warranty and guarantee
If we provide a specific warranty or guarantee for workmanship or parts, the applicable duration and conditions will be explained to you. A warranty or guarantee provided by us is in addition to, and does not replace, your statutory consumer rights. Warranty claims may require the vehicle to be inspected by us before any repair or replacement is authorised. Warranty coverage may not apply where a failure has resulted from misuse, accident damage, unauthorised modification, neglect or another cause unrelated to our original work, where legally permitted.
13. Customer-supplied parts
If you ask us to install parts supplied by you, we may agree to do so subject to inspection and suitability. We cannot guarantee the quality, compatibility, specification or performance of customer-supplied parts that we did not source. Our workmanship obligations still apply to the service we have agreed to provide. If a customer-supplied part is unsuitable or defective, additional labour or replacement costs may arise.
14. Pre-purchase inspections
A pre-purchase inspection is a visual and mechanical assessment based on the condition of the vehicle at the time of inspection. An inspection cannot guarantee that a vehicle will remain fault-free or identify every existing or future fault. We will report findings that we identify during the inspection using reasonable care and skill. The inspection should not be treated as a guarantee of the vehicle's future reliability, value or condition.
15. Mobile, roadside and recovery work
Where we attend a vehicle at a roadside, workplace, home or other location, the area must be reasonably safe and accessible. We may refuse or stop work where the location presents an unreasonable risk to our staff, contractors, the vehicle or other road users. Additional charges may apply for recovery, travel, specialist equipment or work outside the originally agreed service where these charges have been agreed with you.
16. Modifications and electrical installations
For accessories such as Android stereos, reversing cameras, parking sensors and dash cameras, compatibility will depend on the vehicle and equipment supplied. Where additional adapters, wiring, CANBUS modules, brackets or other components are required, additional costs may apply if agreed before installation. We will take reasonable care when carrying out electrical installation work. We cannot be responsible for pre-existing faults, defective customer-supplied equipment or faults caused by previous wiring modifications, except where the issue results from our own failure to exercise reasonable care and skill.
17. Vehicle collection
Customers should collect their vehicle promptly once notified that the work is complete. Where a vehicle remains with us after completion, we may contact you to arrange collection and may charge reasonable storage costs where these have been clearly communicated and are permitted by law. Any storage charge will be reasonable and proportionate.
18. Uncollected vehicles
If a vehicle remains uncollected despite reasonable attempts to contact you, we may take appropriate legal steps to recover outstanding amounts or deal with the vehicle. We will comply with applicable UK law when taking such action.
19. Damage and liability
We will take reasonable care of vehicles and property while they are in our possession or under our control. We are not responsible for pre-existing damage, wear and tear, hidden defects or faults that were not caused by our work. Nothing in these Terms & Conditions excludes or limits liability where the law does not permit such exclusion or limitation, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
20. Complaints
If you are unhappy with our service, please contact us as soon as possible. We will investigate the complaint and attempt to resolve the matter fairly. Where appropriate, we may request photographs, invoices, diagnostic reports or an independent inspection to help investigate the issue. We encourage customers to give us the opportunity to inspect and, where appropriate, rectify an alleged fault before arranging repairs elsewhere, unless urgent action is reasonably necessary.
21. Alternative dispute resolution
If we are unable to resolve a complaint directly, we will provide information about any applicable alternative dispute resolution (ADR) service available to us. Where applicable, you may also have the right to pursue a complaint through the relevant consumer protection or legal channels.
22. Website information
We make reasonable efforts to ensure that information on our website is accurate and up to date. However, specifications, availability, prices, service descriptions and photographs may occasionally change. Website information does not form a binding quotation unless expressly stated otherwise.
23. Privacy
We may collect and process personal information required to provide our services, communicate with you, process bookings and payments, and maintain business records. Please refer to our Privacy Policy for information about how we collect, use, store and protect personal information.
24. Website use
You agree not to misuse our website, attempt to gain unauthorised access to our systems, introduce malicious software, or use our website for unlawful purposes. All website content, including text, graphics, logos, images and branding, belongs to us or is used with appropriate permission unless otherwise stated.
25. Governing law
These Terms & Conditions are governed by the laws of the relevant part of the United Kingdom applicable to the contract. Where you are a consumer, nothing in this clause removes any mandatory legal rights or protections available to you.
26. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements. The version applicable to your booking will normally be the version in force when you enter into the contract, unless a change is required by law.
27. Contact us
If you have any questions about these Terms & Conditions, please contact us before booking a service.
